FAQ

The following are questions that we are often asked about Choko Hair Accessories. Click on a question to view the answer. If you have a question that’s not listed, or If you have a question regarding using our website, making an order or your account, then please call or email us or use the form on our contact page.

Frequently asked questions

Do you ship across India?


Yes, we ship all over the country. Orders placed in India are catered to by safe and reliable courier companies like Delhivery. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. If you’d like to reach us, just drop us an email at inbox.choko@gmail.com




How long will it take to get my order?


It depends on where in the country you are. Orders are processed within 2-5 business days and further take 4-7 business days to arrive. Delivery and tracking details will be provided via email or sms once your order is shipped.




What is your return or exchange policy?


All our products are handcrafted from the heart. Each product is unique, and no two pieces are exactly the same. Which also means there may be slight differences in colors or print of the product from the image you see on the website. As company policy and due to hygiene reasons we don't offer exchange or refunds on products sold.We offer refunds only if the products are defective or damaged upon receipt. Hence, if there is a problem or defect with your product, please notify us immediately.




Can I cancel my order?


Orders can be cancelled any time before shipping. In such cases refund will be processed through a bank transfer within 10 working days. Please email us at inbox.choko@gmail.com regarding order cancellation.




I want to purchase for my baby. Should I choose headbands or clips?


For children below the age of 2, we usually recommend our super soft nylon headbands. If your baby has enough hair then you can opt for clips.