Refund policy

Returns and exchanges

We do not accept returns or exchanges for a change of mind, including a preference for a different size, colour or style. This applies to regular-price and sale items.

We accept returns and issue refunds if your order is defective, damaged, incomplete, incorrect, counterfeit, or different from what was advertised or agreed. We also accept claims for delivery later than the stated delivery schedule, except where the delay was due to force majeure. These exceptions apply to sale items as well.

If you prefer an exchange for a defective, damaged or incorrect item, we can offer a replacement subject to availability.

How to report an issue

Email inbox.choko@gmail.com with your order number and a brief description of the issue. For visible damage or an incorrect item, please contact us within two days of delivery if possible. Share an unboxing video if you have one. We also consider photos and other evidence, and we review eligible claims reported later or without a video.

Return shipping

If the item needs to be sent back, we’ll share the return address and instructions. Please use a trackable shipping method. Return postage is normally paid by the customer. Choko covers forward shipping for approved exchanges. We’ll confirm any return shipping costs before you send the item.

Refunds

We refund the amount paid for the eligible item or order. Original shipping charges are also refunded when Choko is at fault. Refunds go back to the original payment method where available. Bank processing may take up to 10 business days. For cash-on-delivery orders, email us to arrange the refund.

Normal wear and tear or damage caused by the customer does not qualify as a defect. This policy applies to orders delivered within India.