CANCELLATION, SHIPPING & RETURNS

WHAT CAN BE RETURNED / EXCHANGED

Due to health reasons hair accessories, and jewelry are not able to be returned unless faulty or wrongly described.

Choko is unable to offer returns on sale items unless faulty or wrongly described.

SALE

There are strictly no refunds or exchanges on sale items. All sales are final and we are unable to make any pricing adjustments once the order has been placed.

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HOW TO RETURN OR EXCHANGE

Making a return or exchange is easy. Just follow the below steps to do so.

     1. Contact us at inbox.choko@gmail.com.  Please include your order number and the details of the return including the item to be returned or exchanged.

    2. Despatch your parcel back to us within 2 days to the address provided on the form. It is recommended that you use a traceable shipping method to ensure that your return is delivered safely to us.

Choko accepts returns for products purchased on the Choko website only. If you purchased Choko product at a retail or another online store we cannot arrange a return for you, you need to work with the store or website you originally purchased from and adhere to their policies. 

*Please note: We do not cover shipping costs for returned goods as this is at the sender’s expense. We also accept no responsibility for any additional costs, delays and loss of goods being returned. We will, however, send out exchanged items at our own cost.

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EXCHANGES

We only replace items if they are defective or damaged . No exchanges can be made due to the type of product. 

We do not cover shipping costs for returned goods, and we accept no responsibility for the loss of goods being returned.  

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REFUNDS

Please note there is strictly no refunds for sale items and shipping charges are non-refundable unless faulty. 

Please note that all sales are final and we are unable to make any pricing adjustments once the order has been placed. 

Refunds will not be given if the goods have been damaged by you, this includes damage caused by inadequate packaging by the customer when returning the goods. 

Refunds will be credited to the original purchase method: This is also subject to our 2-day returns policy.  

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and, unfortunately, we are unable to influence this.

Customs duties and sales taxes are non-refundable through Choko. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

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FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 02 days of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.  If you would like to exchange your item, please be aware that we can only replace it for the same product and is subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact us.

Note: Ensure to carefully read the 'Care Instruction' attached to every product's description on our website. Choko would not be hold responsible if the customer fails to follow care instruction.

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IMPORTANT INFORMATION

Repeated Returns. All customers returns are reviewed and monitored. Excessive customer returns will be reviewed and potentially refused at our discretion.

We respectively decline any requests to alter our returns and exchanges policy. 

Please email inbox.choko@Gmail.Com for all customer service enquiries.