Privacy policy

Privacy Policy
Last updated: April 7, 2025

This Privacy Policy explains how CHOKO ("we", "our", "us") collects, uses, and protects your personal information when you use our website www.choko.co.in (the “Site”) and related services.

By visiting or interacting with our Site, including placing an order or engaging with our marketing, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following information from you:

  • Name, email address, phone number, and shipping address

  • Billing information (securely handled by third-party payment processors)

  • Device and usage information (browser, IP, cookies, etc.)

  • Account details (if you register)

  • Any customer support interactions or product reviews you submit

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Improve our website and services

  • Personalize your experience

  • Send you marketing offers (you can opt out anytime)

  • Show you ads across platforms like Meta and Google

  • Detect and prevent fraud or unauthorized access

3. Cookies and Retargeting

We use cookies, pixels, and similar technologies to:

  • Remember your shopping cart

  • Track website traffic and behavior

  • Show you personalized ads based on your past activity

By using our site, you consent to this tracking. You can manage cookies in your browser settings or via Google Ad Settings and Meta Ad Preferences.

4. Sharing Your Information

We do not sell your personal information. We only share it with:

  • Trusted partners (like Shopify, payment gateways, delivery providers)

  • Ad platforms (with your consent for retargeting)

  • Legal authorities, if required

All third parties are required to protect your information.

5. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing

  • File a complaint with the Data Protection Board

To exercise your rights, email us at inbox.choko@gmail.com.

6. Data Security

We use SSL encryption and secure third-party processors. Your payment data is never stored on our servers. Only authorized personnel can access your information.

7. Children’s Privacy

While we sell baby and kids products, our services are only intended for adults. We do not knowingly collect data from children under 13. If you believe your child has submitted data to us, please contact us.

8. Changes to This Policy

We may revise this policy periodically. Updates will be posted here with a new “Last updated” date.

9. International Visitors

If you're visiting from outside India (e.g., EU, USA), you acknowledge your data will be processed under Indian law. We respect your rights and aim to comply with global privacy standards.

10. Contact Us

If you have any questions about this policy or your data, please contact:
📧 inbox.choko@gmail.com